Patient Information
Fees
Introducing Mixed Billing in our Practice
Access to healthcare for the community we serve is important to us. The Muswellbrook Doctors unwavering commitment to maintaining and improving the quality of healthcare services we deliver is our top priority. To protect the sustainability of our practice and ensure the standard of the services we provide; The Muswellbrook Doctors will now become a MixedBilling practice. This will allow us to maintain the highest quality of care we provide while still being able to address our patients with substantial needs.
Starting the 5th of September 2022, we will be introducing the “Mixed-Billing” system. Most consultations are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria. Fees are required to be paid at the time of consultation by cash, credit card or EFTPOS.
NO accounts will be given.
We are still able to bulk bill eligible patient groups for most of the consultation types:
- Children under 16 years of age
- Vaccinations – Influenza and Childhood Vaccination
- Health Care Card and Pension Card holders and OVA Card holders
- Appointments made for follow-up of medical investigation results
Consultation
Appointment Information
Help us eliminate waiting times by arriving at least five minutes before your appointment time. You can save time by completing an online patient registration form here.
Please bring the following to your first appointment:
- a current, valid Medicare card (if you have one)
- WorkCover patients
You will need to advise your employer of the appointment and bring your employer’s contact details to arrange for payment. - Interpreter
If you require a translator or other assistance with communication, please notify reception when you make an appointment. A phone interpreter may be available but will need to be arranged prior to your appointment.
- WorkCover patients
If you require an Auslan sign language interpreter during your appointment, please make a booking online at http://www.nabs.orq.au/ or by phone on 1800 246 945.
Appointments
Our practice is appointment based. Our standard consultations are from 10 minutes up depending on the consultation type.
Communication Assistance
If you require assistance with communication (e.g. a translator) please notify our reception team upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phoning 1800 246 945.
Useful Links & Resources
