- Mon - Fri: 8:00 AM - 5:00 PM | Sat, Sun, Public Holidays: Closed
About Us
Our Mission and Vision
We aim to provide you with access to quality, patient-centred healthcare and services. With a vision of being the leader in healthcare, Muswellbrook Doctors will strive to provide continual best practice holistic care to the people of the communities we serve. We will promote good health and well-being to our patients through education and information, in a collaborative fashion, utilising electronic processes wherever possible to make care and information more accessible.
Privacy
We take the privacy and security of your information seriously. Our clinic is equipped to protect the confidentiality and privacy of your health records. Your medical record is a confidential document. It is the policy of this practice to always maintain the security of personal health information and to ensure that this information is only available to authorised staff. We abide by the Australian Privacy Principles available at www.oaic.gov.au/privacy/australian-privacy-principles. Questions about privacy and our privacy policy may be discussed with our staff or your doctor. If you remain dissatisfied, you may contact the Australian Information Commissioner on 1300 363 992.
Our Fees
Introducing Mixed Billing in our Practice
Access to healthcare for the community we serve is important to us. The Muswellbrook Doctors unwavering commitment to maintaining and improving the quality of healthcare services we deliver is our top priority. To protect the sustainability of our practice and ensure the standard of the services we provide; The Muswellbrook Doctors will now become a MixedBilling practice. This will allow us to maintain the highest quality of care we provide while still being able to address our patients with substantial needs.
Starting the 5th of September 2022, we will be introducing the “Mixed-Billing” system. Most consultations are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria. Fees are required to be paid at the time of consultation by cash, credit card or EFTPOS.
NO accounts will be given.
We are still able to bulk bill eligible patient groups for most of the consultation types:
- Children under 16 years of age
- Vaccinations – Influenza and Childhood Vaccination
- Health Care Card and Pension Card holders and OVA Card holders
- Appointments made for follow-up of medical investigation results
Consultation
Appointment Information
Help us eliminate waiting times by arriving at least five minutes before your appointment time. You can save time by completing an online patient registration form here.
Please bring the following to your first appointment:
- a current, valid Medicare card (if you have one)
- WorkCover patients
You will need to advise your employer of the appointment and bring your employer’s contact details to arrange for payment. - Interpreter
If you require a translator or other assistance with communication, please notify reception when you make an appointment. A phone interpreter may be available but will need to be arranged prior to your appointment.
- WorkCover patients
If you require an Auslan sign language interpreter during your appointment, please make a booking online at http://www.nabs.orq.au/ or by phone on 1800 246 945.
Our Partners
After 5:00 pm, Weekends & Public holidays
Please let our reception know if you hold an OSHC/OVC membership.
